Politique de confidentialité

1. Le Champ d'application

This policy describes the personal data the Company collects from individuals, how it processes that data, how it is shared with third parties, and the measures in place to secure it.

La présente Politique s'applique aux informations relatives à une personne physique identifiée ou identifiable. Est considérée comme identifiable toute personne pouvant être directement identifiée, ou indirectement par le biais d'une combinaison d'informations que nous détenons ou auxquelles nous avons accès.

1.3 Dans la présente Politique, le « traitement » désigne toute opération impliquant l'utilisation ou la collecte de Données Personnelles, y compris leur gestion, structuration et stockage.

Our services are intended for adults only. We do not knowingly collect information from individuals under the age of 18, nor do we permit them to use our services. If we become aware that any such information has been collected, we will delete it promptly.

2. Quelles données personnelles détenons-nous à votre sujet

2.1 Lorsque vous accédez à nos services et canaux, ou visitez notre site web, nous collectons des Données Personnelles. Dans certaines situations, nous pouvons vous demander de fournir ces Données Personnelles.

In some cases, we collect your personal data by analysing how our Services and service channels are used, or by receiving your information from third-party partners.

3. Aucune obligation de divulguer des informations personnelles

You are not required to provide us with personal data. In some circumstances, you may choose not to do so. However, withholding personal data may prevent us from delivering the Services or granting you access to the website.

4. Quelles données personnelles nous collectons

4.2 The information collected does not constitute personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through our services.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions includes your full name, address, phone number, and email address.

5. Base juridique et motifs du traitement des données personnelles

Vos données personnelles sont traitées par la société aux fins décrites dans la présente section, conformément à la base juridique applicable.

Pour plus d'informations sur le traitement effectué dans le cadre de la sauvegarde des intérêts légitimes, contactez-nous par e-mail.

5.4 Voici la liste des raisons et des bases juridiques pour lesquelles nous pouvons utiliser les informations que vous nous fournissez :

6. Transfert de données personnelles à des tiers

6.1 The Company may also share Personal Data with third-party service providers that support our operations, including hosting and storage providers, IP address data services, and user experience analytics platforms.

Vous pouvez également nous demander de transmettre certaines de vos Données Personnelles à des plateformes de trading tierces. Dans ce cas, nous communiquerons les Données Personnelles concernées à ces plateformes. Leur utilisation est soumise aux politiques de confidentialité de chacune d'elles. Vos Données Personnelles peuvent être partagées avec plusieurs plateformes de trading tierces.

6.3 The Company may share Personal Data with affiliated entities or business partners. This allows the Company to access the resources needed to improve and optimise the products and services offered to its clients.

6.4 Lorsque la protection des droits de tiers ou d'actifs l'exige, la Société est autorisée à divulguer des Données Personnelles aux autorités réglementaires, locales ou à toute autre autorité officielle compétente.

We may also share your Personal Data with potential investors, acquirers, or lenders to the Company or any other group company in connection with such a transaction — including the transfer or sale of assets belonging to the Company or any other group company — or in connection with a merger, restructuring, consolidation, or insolvency of the Company or any other group entity.

7. Cookies et services de tiers

We may use third-party services, such as advertising networks or analytics providers, on our website. These third parties may also use cookies or similar tracking technologies.

Cookies are small text files placed on your device each time you visit the website. They collect information about your browsing preferences and habits to improve your user experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Some cookies used on this website are session cookies. These are temporarily stored on your device and remain active only until you close your browser. Others are persistent cookies, which stay on your device after your browser is closed. Persistent cookies allow the website to recognise you as a returning user and enable you to revisit the site without starting from scratch.

7.5 Please note that some or all website features may not function as expected in this case.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservation des données personnelles

8.1 La Société conservera vos Données Personnelles aussi longtemps que nécessaire pour accomplir la finalité du traitement, telle que décrite dans la présente Politique, ou pendant les périodes plus longues autorisées par les lois, réglementations, politiques et ordonnances applicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for a further 12 months.

8.3 We regularly review the personal data we hold to ensure it is no longer needed.

9. Virements internationaux

Vos informations personnelles peuvent être transférées vers d'autres pays, y compris vers des pays tiers ou des organisations internationales. La Société prend toutes les mesures nécessaires pour protéger vos données personnelles et garantir que vous disposez des moyens de faire valoir vos droits et d'accéder à des voies de recours juridiques effectives.

9.3 The Company can provide information on the security measures it applies to protect your Personal Data transferred to third countries or international organisations. To request this information, email: support@sereinplacoire.com

10. Sécurité des données personnelles

10.1 We have implemented appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, or alteration.

10.2 We cannot guarantee that the security of your Personal Data will be maintained free of error, nor can we be held liable for any non-material, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, Personal Data disclosed as a result of transmission errors, unauthorised access by a third party, or any other cause beyond our control.

10.3 In certains cas, nous pouvons être légalement ou autrement contraints de transmettre vos Données Personnelles à des tiers, notamment des autorités publiques. Dans de telles situations, nous n'avons aucun contrôle sur le niveau de protection accordé à vos Données Personnelles par ces tiers.

10.4 Transmitting personal data over the internet cannot be guaranteed to be fully secure. The Company cannot guarantee the security of any personal data you send to us online.

11. Hyperliens vers des sites web tiers

The website contains links to third-party sites and applications that are not under the Company's supervision. We are not responsible for how these sites or applications collect or process personal data. This Policy does not apply to any actions carried out through such sites or applications.

When accessing third-party websites or applications, read their privacy policies before using them. Exercise caution about any personal data you choose to share with those third parties.

12. Modifications de la présente politique

Cette Politique peut être modifiée à tout moment. En cas de modification, nous vous en informerons en publiant la version mise à jour sur notre site web.

Lorsque des modifications importantes sont apportées à la présente Politique, nous nous efforcerons de vous en informer par les moyens appropriés et publierons une annonce sur notre site web.

12.3 Unless stated otherwise, any changes take effect upon publication of the revised Policy.

13. Vos droits

Vous avez le droit de nous demander de vérifier l'exactitude de vos données personnelles, d'en corriger les erreurs et de supprimer toute donnée que nous ne sommes pas tenus de conserver. Vous pouvez également restreindre certains types de traitement de vos données personnelles.

13.2 If you reside in the EEA, please refer to this page. These rights apply to the personal data you provide to us. To exercise any of these rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data that the Company processes. Where applicable, you may request access to that Personal Data. The Company will provide one electronic copy of your Personal Data currently under processing and may charge a reasonable fee for any additional copies. Data will be made available in electronic format upon request. The right of access must not adversely affect the rights and freedoms of others. Where a request would prejudice the rights or freedoms of another person, the Company may refuse or limit the scope of that request.

13.4 Right of Rectification The Company is entitled to correct inaccurate Personal Data. You have the right to request the rectification of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data are no longer necessary for the purpose for which they were collected or processed; (b) You withdraw your consent and no legal basis for processing exists; (c) You object at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you where that processing is based on the legitimate interests pursued by Us or by a third party; (e) the Personal Data have been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation to which the company is subject. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrictions on Processing If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing. Where a restriction is in place, your Personal Data may only be retained with your consent, to establish, exercise, or defend legal rights, to protect the rights of another individual, or where there is a substantial public interest within the European Union or a Member State.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to access the Personal Data you have provided to the Company. You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data transfer does not prejudice the rights or freedoms of others.

13.8 Right to Object You have the right to object at any time to the processing of your personal data where it is based on the legitimate interests of the Company or a third party. This right is not limited to profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing, we may continue unless you can show that your rights, freedoms, or interests override those grounds, or that the processing relates to the establishment, exercise, or defence of legal claims. With regard to direct marketing, you may object at any time to the processing of your personal data for that purpose.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the competent supervisory authority. You may bring a complaint before a supervisory authority established by an EU Member State to protect the fundamental rights of individuals with regard to the processing of Personal Data within the European Union. EU law and the laws of individual Member States may limit your rights in relation to your Personal Data, as set out in this section 13.

Conformément aux droits énoncés à la section 13 du présent accord, nous répondrons à votre demande dans un délai d'un mois à compter de sa réception. Ce délai peut être prolongé jusqu'à deux mois selon la nature et le volume des demandes reçues. Le cas échéant, nous vous informerons de cette prolongation et de ses motifs dans le mois suivant la réception de votre demande.

13.11 Sous réserve des dispositions de l'article 13 de la loi, les informations demandées dans le cadre de vos droits au titre de cet article vous sont communiquées gratuitement. Si une demande n'est pas justifiée ou est excessive — notamment en cas de demandes répétées — nous pouvons facturer un montant raisonnable pour couvrir les frais administratifs liés au traitement de cette demande ou à la mise en œuvre de la mesure sollicitée. Nous pouvons également décider de ne pas y donner suite.

13.12 If we have reasonable doubts about the identity of the person who submitted your request, we may ask that person to provide reasonable means of verification.